Consultations with patients are by telephone appointment in the first instance. This is intended to be more convenient for patients by reducing waiting times in the surgery.
To make an appointment, please telephone the surgery between 8.00am and 6.00pm Monday to Friday.
Most GP consultations are allocated 10 minutes. However, if you feel you need a longer appointment please tell the receptionist when booking.
If you feel that your problem is urgent or you have a medical query you will be telephoned by the duty doctor who will be pleased to help you with either a telephone consultation or by allocating an appointment. The receptionist will take you name and ask the duty doctor to call you back, see below.
Urgent appointments and medical queries are handled through telephone contact with the 'duty doctor' in order to provide the most clinically appropriate service. This service can also be used if you think your problem needs to be dealt with more quickly than the next available routine appointment, you need medical advice quickly, or may not need a face-to-face consultation - ask the receptionist to put you on the telephone list and the duty doctor will ring you back asap. The response times very pending on clinical work load, but we aim to return most calls within one hour, unless it is an emergency, which are dealt with instantly. Please bear in mind that that our doctors do home visits between 1200 and 1400 and may not be able to call you back during those times (unless your call is urgent).
New Revised Appointment System- Click this link here to access the latest information regarding our appointment system.
Our Practice Nurses offer a variety of appointments daily to support patients with long term conditions (such as diabetes and asthma) as well as minor illness and wound management. The team have varied skills and specialisms, so please discuss your needs with the receptionists to help us to provide you with the best care.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.